Customer Care

Let us know your concern, we’ll find solutions together

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Contact Us

We care about your concerns. Our Customer Care representative can help you find a satisfactory resolution to most issues.

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How We Help

How We Help

Our aim is to respond to a problem as rapidly as possible, while providing you with a fair and objective hearing of your concerns. We offer a range of services to help us in that effort.

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Your Rights

Your Rights

You have the right to be heard. You also have the right to expect our best efforts in resolving any issues of concern. Contact us any time. Our Customer Care representative is here to help you.

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Customer Care

Saint Francis Community Services (SFCS) strives to provide the best care and service to every child and family we serve. Sometimes, though, concerns and questions arise that need to be addressed. We are committed to working with you to find a solution. Our Customer Care representative can answer your questions and help find a positive resolution to most issues - while remaining neutral and objective.

We review concerns from children, birth parents, foster parents, court officials, mental health providers, CASA, schools, and placement providers.

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First Name:
Last Name:
Street Address:

City:

State:

Zip:
Phone:
Work Phone:
E-mail:
Concern:
Nearest Office:
Comments:
 
 


  

How We Help

How We Help

  • Listen to your concerns
  • Document your call
  • Gather relevant information
  • Act as an intermediary
  • Protect client rights
  • Help develop a possible resolution
  • If necessary, facilitate a meeting with all parties to discuss the issue
  • Make recommendations to SFCS administration
  • Provide feedback on actions taken


Where To Start

You have the right to contact SFCS Customer Care any time. When possible, however, we ask that you first contact the Saint Francis staff member to whom your case is assigned. If the issue is not satisfactorily resolved, ask to speak to the staff member’s supervisor.

If you feel the supervisor cannot rectify the issue, please contact Customer Care Support at customer.care@st-francis.org or by calling toll free 1-866-671-4735.

Contact Us

We welcome your questions or comments. Contact us by phone at 785.823.0001 or fill out this

Electronic form »


Customer Care Service